When you create an account or use our services at jaya9com, we collect certain information. This page explains what we collect, why we keep it, and how we protect it — all in plain, clear English.
In summary: jaya9com never sells your personal data to third parties. Your information is used solely for service operation and security purposes. Reading this policy will give you a clear picture of how safely your data is handled.
Jaya9com (referred to as "we", "us", or "the platform") is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on the privacy of our members. This Privacy Policy describes how jaya9com collects, stores, uses, and protects your personal information.
This policy applies when you:
By using our platform, you agree to this Privacy Policy. If you are under 18, you are not permitted to use our services.
This Privacy Policy is compliant with the international GDPR (General Data Protection Regulation) and local data protection laws. We are committed to ensuring your data is used fairly and transparently.
Jaya9com collects several types of information. Here is a full breakdown:
| Data type | Example | Required? |
|---|---|---|
| Identity information | Name, date of birth, national ID number | Yes |
| Contact information | Mobile number, email address, postal address | Yes |
| Financial information | BKash/Nagad number, bank account details | Yes |
| KYC documents | NID copy, Passport, Driving License | For Withdrawals |
| Transaction details | Deposit, withdrawal & betting history | Automatic |
| Device & Technical Information | IP address, browser, and operating system | Automatic |
We only collect information that is necessary. No unnecessary or excessive personal data is ever requested.
Jaya9com collects information in the following ways:
Directly from you: Information you provide directly during account registration, KYC verification, payment processing, and when contacting support.
Automatically: When you use the platform, certain information is collected automatically, including:
Via third parties: Relevant data may be received from payment gateways, identity verification agencies, and fraud prevention services.
Jaya9com never stores your password in plain text. All passwords are encrypted using industry-standard hashing algorithms.
Your information is used solely for the purposes listed below — nothing more:
Your data will never be sold to advertisers or data brokers. That is jaya9com's commitment.
Jaya9com shares your information with third parties only under strictly controlled circumstances. Details are outlined below:
| Recipients | Reason | Control |
|---|---|---|
| Payment Gateway | Transaction Processing | Contractual |
| KYC / identity verification agencies | Identity and age verification | Contractual |
| Government & regulatory authorities | Legal obligations | As required by law |
| Fraud prevention services | Ensuring Security | Contractual |
| IT Service Providers | Server & Infrastructure Management | Privacy agreement |
Before sharing your information with any third party, we verify that they adhere to the same strict privacy standards as we do. No third party may use your data for their own purposes.
Jaya9com may be required to disclose information in response to a court order or a lawful request from a law enforcement authority. In such cases, we will notify you to the extent permitted.
Jaya9com uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.
Types of cookies we use:
You can control or disable most cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.
Jaya9com does not retain your data indefinitely. Each category of data has a specific retention period:
Once the retention period ends, your data is securely deleted or anonymised so that you can no longer be identified.
As a jaya9com member, you have the following rights over your personal data. Contact us to exercise any of these rights.
You have the right to know what information we hold about you and to receive a copy of it.
If any of your information is incorrect or incomplete, you can request that it be corrected.
Under certain circumstances, you may request that your data be deleted.
In certain circumstances, you can request that the use of your data be restricted.
The right to receive your data in a structured format and transfer it to another service.
You may opt out of marketing communications or object to certain types of data processing.
To exercise any of these rights, please email us: support@jaya9com.biz — We will respond within 30 business days.
Jaya9com protects your data using industry-leading security technology. Our security framework operates across the following layers:
In the event of a security breach, we will notify affected users within 72 hours and take all necessary action. If you notice any suspicious activity on your account, please report it immediately to support@jaya9com.biz.
Jaya9com reserves the right to update this Privacy Policy as needed. For any significant changes, we will:
Updated policies take effect 30 days after publication. If you do not raise any objection within that period, you will be considered to have accepted the new terms.
For any questions or concerns about this Privacy Policy, please get in touch with us:
Our privacy policy isn't just on paper — it's active in every transaction and at every moment.
Your privacy is our top priority at jaya9com. Open a free account today and claim your welcome bonus — enjoy betting in a safe and secure environment.